[chris24]

Here is the official announcement from Disney on changes to the dining reservation system:

The Walt Disney World® Resort will release a new reservation booking system for dining, recreation and tour reservations in late October 2008. The new reservation system will replace our current Dining Reservation System and will allow you to book multiple dining reservations for your Clients in one experience, while associating reservations to your Clients’ Walt Disney World Resort room reservations.

In the future, Travel Agents and Guests will be able to make dining reservations online at disneytravelagents.com and disneyworld.com with this new reservation booking system. The launch date for this enhancement will be announced at a later date.

As a result of the system upgrade, effective July 29 through late October 2008, Guests will be able to book dining reservations up to Jan. 25, 2009 arrivals. In late October, booking processes will return to normal, allowing Guests to book up to 180 days of arrival.

The system upgrade will not impact Victoria and Albert’s Restaurant, Cinderella’s Royal Table, and Chef Mickey’s Restaurant. Those three venues will continue to observe the normal booking processes throughout the system cutover.

There you have it, as expected, you will soon be able to make all your Disney vacation reservations online in one motion, making the overall experience much easier. Expect the new system to be in order around January 2009.


how cool is this? booking meals online.....i cannot wait.....

[jk8]

Booking online would be awesome!!

[mickeysgirlz]

I called today, and the whole system was voice activated . . . and so much faster to get through . . . to change a reservation was automated too, at the end I was given a choice to speak to a cast member. Interesting . ..

[mickeymotto]

Originally Posted by mickeysgirlz

I called today, and the whole system was voice activated . . . and so much faster to get through . . . to change a reservation was automated too, at the end I was given a choice to speak to a cast member. Interesting . ..

ADRs were automated too?

[tiki]

Originally Posted by mickeymotto

ADRs were automated too?

I called today too, but got a CM.

[PrincessPooh]

This is really interesting, but so convenient. Now you can obsess over your ADR's in the middle of the night and actually work them online! That is so awesome for an overplanner like me!

[mickeysgirlz]

Originally Posted by mickeymotto

ADRs were automated too?

I called and reached a voice automated service . . .
I was asked what I wanted to do . . . change my ADRs was one, I said "change ADRs" then is said do you have a reservation #, I said "Yes" it said please speak the number, which I did . . . it said what would you like to do change this reservattion? You will be redirected to a cast member or cancel . . . I said cancel . . . it said thank you your reservation has been cancelled, would you like to transfer now, I said no, it said have a magical day and the call ended.

[mickeymotto]

Originally Posted by mickeysgirlz

I called and reached a voice automated service . . .
I was asked what I wanted to do . . . change my ADRs was one, I said "change ADRs" then is said do you have a reservation #, I said "Yes" it said please speak the number, which I did . . . it said what would you like to do change this reservattion? You will be redirected to a cast member or cancel . . . I said cancel . . . it said thank you your reservation has been cancelled, would you like to transfer now, I said no, it said have a magical day and the call ended.

Hmmm? I hope its not like those voice activated services like directory assistance. Like when I ask for the phone # for Chin's Chinese and they say "you said FARFIGNUGIN is that correct"?

Anyway, I mean I hope somebody doesn't accidentally say (or its hears) the wrong# and cancels "MY ADR"

[Jennatrz]

This is so great. I can't wait to start booking online. It will make things so much easier.

[mickeysgirlz]

Originally Posted by mickeymotto

Hmmm? I hope its not like those voice activated services like directory assistance. Like when I ask for the phone # for Chin's Chinese and they say "you said FARFIGNUGIN is that correct"?

Anyway, I mean I hope somebody doesn't accidentally say (or its hears) the wrong# and cancels "MY ADR"

Oh that would be terrible . . . and it was kinda like that but she sounded more DISNEY! It repeated back to what I was canceling . . . yes to confirm, no to not! That's when it sound creepy robot like . . . I wonder if they were just testing it?

[jo-jo]

Originally Posted by mickeymotto

Anyway, I mean I hope somebody doesn't accidentally say (or its hears) the wrong# and cancels "MY ADR"

Didn't think of that. I hope they have some way to double check that a call from 555- 123-4567 is cancelling ADR 12345677. I could see someone saying 12345679 (sloppy written 7) and someone else's ADR is gone.

For those who have tried the new system, what info did they ask before getting to the ADR part?

[Daisee]

I am anxious to see how this works out. I hope it is a benefit, instead of a headache.

[tiki]

Originally Posted by mickeysgirlz

Oh that would be terrible . . . and it was kinda like that but she sounded more DISNEY! It repeated back to what I was canceling . . . yes to confirm, no to not! That's when it sound creepy robot like . . . I wonder if they were just testing it?

It totally bugs me when I get one of those automated voice services that try to sound like a real person saying things like "Um, I didn't quite catch that" or "Okay, let's get started" or "I seem to be be having difficulty understanding what you need, I'll transfer you to a representative".

I would sure not want it to be something like that, but it seems to be more common than not

[gemdisney]

My only concern with online ADR's is over exerting the system. How many people can be booking online at one time? Can we overload the system? have thought that would be awesome for some time know but hopefully the kinks can be worked out without too many headaches. I'd be too afraid to use the automated system but it will also cut call volumes down I bet!

[mickeymotto]

Originally Posted by tiki

It totally bugs me when I get one of those automated voice services that try to sound like a real person saying things like "Um, I didn't quite catch that" or "Okay, let's get started" or "I seem to be be having difficulty understanding what you need, I'll transfer you to a representative".

I would sure not want it to be something like that, but it seems to be more common than not

Exactly my thoughts! I really think this takes the personal magical touch out of what I always expect from Disney.

I think I would like the online scheduling/ordering because you can always print a confirmation for your records, but if I were to call, I would want to speak to a "LIVE" person not a recording. Just my opinion.