phone wait times are HORRIBLE

fjs08 · 05-23-2009

Called 715am today 23 May. Waited 25 minutes.
Called back at 800am to try another restaurant and waited 1hour and 1 minutes. I was told on the phone that my wait time would be 25 minutes. My wife was on hold as long as I was as we both called and she never was answered.

This is intolerable. Disney needs to do something about those kinds of wait times. On line dining reservations would put them into the 21st century!!

Are they available and I just don't know about them???

Frank

seeker84 · 05-23-2009

always call late afternoon and never wait more than 5 minutes. Don't know about any on-line reservations available

mousemom · 05-23-2009

I called this morning to get some ADR's and they said wait time was 30 minutes,so I hung up to call later.

cjtownman · 05-23-2009

I have been told that the online reservations are there, but only for Travel Agents. I agree with Seeker, call in the evening. I have called after 9pm Eastern, it has always been easy to get through then.

fjs08 · 05-23-2009

>>I called this morning to get some ADR's and they said wait time was 30 minutes,so I hung up to call later.<<

On my first call, they said 18 min, and I waited 25. 2nd call they said 25 and I waited literally over an hour.... and still couldn't get reservations for lunch at Brown Derby <G>.
Frank

mousemom · 05-23-2009

Quote:

Originally Posted by fjs08

>>I called this morning to get some ADR's and they said wait time was 30 minutes,so I hung up to call later.<<

On my first call, they said 18 min, and I waited 25. 2nd call they said 25 and I waited literally over an hour.... and still couldn't get reservations for lunch at Brown Derby <G>.
Frank

Ouch, thats a long time.

**Dana** · 05-23-2009

Quote:

Originally Posted by fjs08

Called 715am today 23 May. Waited 25 minutes.
Called back at 800am to try another restaurant and waited 1hour and 1 minutes. I was told on the phone that my wait time would be 25 minutes. My wife was on hold as long as I was as we both called and she never was answered.

This is intolerable. Disney needs to do something about those kinds of wait times. On line dining reservations would put them into the 21st century!!

Are they available and I just don't know about them???

Frank

I have had great success calling about half hour before they close. Amazing how no one wants to talk that late..lol Yes, those wait times are ridiculous especially if you are calling the 407 number. Do call the 800 number.

mickeysgirlz · 05-23-2009

WOW!!!

I must be so lucky, each time I call I get right through.

I never call the dine number I always call the direct reservations. Those CMs can make reservations for you too. Maybe that's why?

fjs08 · 05-23-2009

>> Do call the 800 number. <<

AND that would BE...........????????? <g>
Thanks in advance.
Frank

brit · 05-23-2009

I guess we have been very lucky. Our wait times have always been under 15 minutes. They are starting on line reservations. I am not sure what the date is or if they atrted already. The great thing with on line reservations is it will not allow people to double book resturants for the same time at different restuerants. This should help getting your ADRs somewhat easier. People will have to decide where they want to eat not book a couple resys and decide last minute.

asp8tis · 05-23-2009

Quote:

Originally Posted by mickeysgirlz

WOW!!!

I must be so lucky, each time I call I get right through.

I never call the dine number I always call the direct reservations. Those CMs can make reservations for you too. Maybe that's why?

Have you been calling this week? Free Dining ADR's started this week, so I think the wait times have been worse. I was on hold for almost an hour on Mon. morning, but it was worth it.

fjs08 · 05-23-2009

>>Have you been calling this week? Free Dining ADR's started this week<<

Today actually. Not familier with "Free Dining ADR's." What's that???

Thanks.
Frank

mommyof2 · 05-23-2009

I had the same wait times when I called for our June ressies at 90 days out. That was on the weekend. I waited until midmorning on Monday(although this week is a holiday)and had much more tolerable wait times!!

tinkerbelle24 · 05-23-2009

Frank....free dining is a promotion they are running right now for stays in Aug and Sept.

Anyone know the 800 number? On my day I'm going to call from my cell and home phone

AprilandtheKids · 05-23-2009

Week before last when I called, I got right through. But I called yesterday, at about 7:20 am EST and waited 25-30 mins. Got my ADR though. Me thinks laying off CMs in that department right before they start taking ADRs for free dining may have been a bad idea lol.

05-23-2009	#1 (permalink)
fjs08 Big Cheese Join Date: Mar 2004 Posts: 805	phone wait times are HORRIBLE Called 715am today 23 May. Waited 25 minutes. Called back at 800am to try another restaurant and waited 1hour and 1 minutes. I was told on the phone that my wait time would be 25 minutes. My wife was on hold as long as I was as we both called and she never was answered. This is intolerable. Disney needs to do something about those kinds of wait times. On line dining reservations would put them into the 21st century!! Are they available and I just don't know about them??? Frank

05-23-2009	#2 (permalink)
seeker84 Mouseketeer Join Date: Feb 2008 Location: Holt, Florida Posts: 37	Re: phone wait times are HORRIBLE always call late afternoon and never wait more than 5 minutes. Don't know about any on-line reservations available

05-23-2009	#3 (permalink)
mousemom Mouse Meister Join Date: Sep 2006 Location: Havana,Florida Posts: 1,207	Re: phone wait times are HORRIBLE I called this morning to get some ADR's and they said wait time was 30 minutes,so I hung up to call later. __________________ MY DISNEY TRIPS June 2006 Seraton Resort June 2007 Orange Lake Resort April 2008 Marriot Resort Sept. 2008 Old Key West Nov. 2008 Sarratoga Springs Resort May, 2009 Villas at Wilderness Lodge June, 2009 Grand Beach (offsite) My Disney Countdown Counting down to: A fun family trip!!

05-23-2009	#4 (permalink)
cjtownman Senior Mouseketeer Join Date: Mar 2009 Location: Villa Rica, GA Posts: 131	Re: phone wait times are HORRIBLE I have been told that the online reservations are there, but only for Travel Agents. I agree with Seeker, call in the evening. I have called after 9pm Eastern, it has always been easy to get through then. __________________ The Townsend Family is ready to go on June 14, Yay! Corey's Trips: 2009- Grand Floridian 2008- Polynesian 2006- Offsite 2005- Offsite 1990- Fort Wilderness 1988- Offsite 1987- Fort Wilderness 1984- Offsite

05-23-2009	#5 (permalink)
fjs08 Big Cheese Join Date: Mar 2004 Posts: 805	Re: phone wait times are HORRIBLE >>I called this morning to get some ADR's and they said wait time was 30 minutes,so I hung up to call later.<< On my first call, they said 18 min, and I waited 25. 2nd call they said 25 and I waited literally over an hour.... and still couldn't get reservations for lunch at Brown Derby <G>. Frank

		MouseBuzz.com > Walt Disney World > WDW Restaurants
phone wait times are HORRIBLE

05-23-2009	#8 (permalink)
mickeysgirlz Substitute Birthday Fairy Join Date: Jun 2007 Location: 2.5 hours from the Magic! Posts: 6,312	Re: phone wait times are HORRIBLE WOW!!! I must be so lucky, each time I call I get right through. I never call the dine number I always call the direct reservations. Those CMs can make reservations for you too. Maybe that's why? __________________ -JEN 31 trips to the Happiest Place on Earth! Dec 17-20 AKL (FIRST TIME @ AKL ) Christmas trip! Yippee I met some members: Wishy, Val, Princess Alyssa, ddoll, vlogilvie and Rowdy! I tweet! Facebook Linkedin My Disney Countdown Counting down to: Another CHRISTMAS TRIP! Shhhh surprise for the DDs! 22 days 3 hours 36 minutes

05-23-2009	#9 (permalink)
fjs08 Big Cheese Join Date: Mar 2004 Posts: 805	Re: phone wait times are HORRIBLE >> Do call the 800 number. << AND that would BE...........????????? <g> Thanks in advance. Frank

05-23-2009	#10 (permalink)
brit Senior Mouseketeer Join Date: Feb 2009 Location: New York....A long way from Disney Posts: 323	Re: phone wait times are HORRIBLE I guess we have been very lucky. Our wait times have always been under 15 minutes. They are starting on line reservations. I am not sure what the date is or if they atrted already. The great thing with on line reservations is it will not allow people to double book resturants for the same time at different restuerants. This should help getting your ADRs somewhat easier. People will have to decide where they want to eat not book a couple resys and decide last minute. __________________ :Brit JUNE 1973 Off site 2003 Coronado OCT. 2005 Caribbean Beach FEB. 2007 Coronado Coronado Dec. 09 My Disney Countdown Counting down to: Countdown to Disney's Merry Christmas Vacation Trip 19 days 13 hours 6 minutes

05-23-2009	#12 (permalink)
fjs08 Big Cheese Join Date: Mar 2004 Posts: 805	Re: phone wait times are HORRIBLE >>Have you been calling this week? Free Dining ADR's started this week<< Today actually. Not familier with "Free Dining ADR's." What's that??? Thanks. Frank

05-23-2009	#13 (permalink)
mommyof2 Senior Mouseketeer Join Date: Feb 2006 Location: Ohio Posts: 420	Re: phone wait times are HORRIBLE I had the same wait times when I called for our June ressies at 90 days out. That was on the weekend. I waited until midmorning on Monday(although this week is a holiday)and had much more tolerable wait times!! __________________ Billi My Disney Countdown Counting down to: My brother is getting married!!!!!!! 24 days 18 hours 36 minutes

05-23-2009	#14 (permalink)
tinkerbelle24 Cant wait till MNSSHP Join Date: Oct 2004 Location: West Deptford NJ Posts: 5,445	Re: phone wait times are HORRIBLE Frank....free dining is a promotion they are running right now for stays in Aug and Sept. Anyone know the 800 number? On my day I'm going to call from my cell and home phone __________________ Always looking for a reason to go to Disney! 1992~CBR 2001~CBR 2003~ASMovies 05~ASMovies 07~ASSports March08~my Bday trip Best Western Lakeside May08~ POR Dec08~ Disney Hilton Head Island Dec08/Jan09~ SSR Sept09~Madisons Bday trip Pop Century My Disney Countdown Counting down to: Madisons bday in Disney,MNSSHP, Ohanas,Kona for the first time,MB meet,BBB for the first time and the list goes on Having a blast with Madison for her 9 day non stop bday party

05-23-2009	#15 (permalink)
AprilandtheKids Senior Mouseketeer Join Date: May 2009 Location: North Carolina Posts: 178	Re: phone wait times are HORRIBLE Week before last when I called, I got right through. But I called yesterday, at about 7:20 am EST and waited 25-30 mins. Got my ADR though. Me thinks laying off CMs in that department right before they start taking ADRs for free dining may have been a bad idea lol. __________________ May 2007-All-Star Sports May 2008-Coronado Springs May 2009-Off Site(Holiday Inn Sun-Spree Resort) August 2009-Port Orleans Riverside Planning for October 2010 at the Polynesian!! My Disney Countdown Counting down to: Jolly Old St. Nick is coming!! 30 days 3 hours 36 minutes

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Shows & Entertainment Guide	dac921	WDW Theme Parks	24	08-25-2009 04:23 PM
Hidden Treasures & Magical Surprises Guide	dac921	WDW Theme Parks	21	05-02-2008 10:10 AM
Ride Wait Times....	smartwoman0	WDW Theme Parks	3	08-28-2007 04:56 PM
Park Show times	kphil89	WDW Theme Parks	8	10-09-2003 12:39 AM
My long-winded trip report	Duchess	Trip Reports	14	05-07-2003 10:57 AM

User Name		Remember Me?
Password