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Old 09-14-2008   #16 (permalink)
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Re: my friend was hurt on Splash!!!!

I am sorry this happened. Wow. But in the big picture, Disney did what I would have expected. They couldn't do anything else in my opinion. I can imagine that they probably did give her that w/c for nothing. What more is there to want from them?

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Old 09-14-2008   #17 (permalink)
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Re: my friend was hurt on Splash!!!!

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Originally Posted by Dopey View Post
I am sorry this happened. Wow. But in the big picture, Disney did what I would have expected. They couldn't do anything else in my opinion. I can imagine that they probably did give her that w/c for nothing. What more is there to want from them?

Exaclty my point, but better said.
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Old 09-14-2008   #18 (permalink)
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Re: my friend was hurt on Splash!!!!

I agree they did the right thing. I am sure if she contacted someone (she must have a contact name & #) they would reimburse her for the scooter she used in the parks.
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Old 09-14-2008   #19 (permalink)
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Re: my friend was hurt on Splash!!!!

Other than not paying for the wheelchair I think Disney did what they could. I wouldn't expect a free trip but I would what something and Disney offered that to them.
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Old 09-14-2008   #20 (permalink)
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Re: my friend was hurt on Splash!!!!

Couldn't have happenend to my friend Sandi, who sued Kmart for a slip and fall, she would have been out the next day trying to find a lawyer!!!

Me however, I am not so tenacious about getting companies back... but if I was in that situation...I may be tempted to try ... just for a lifetime membership to disney it would have been worth it to me for the pain
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Old 09-14-2008   #21 (permalink)
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Re: my friend was hurt on Splash!!!!

I feel awful that this happened, on their first Disney trip non-the-less but I have to agree that they did a good job making it right. I do happen to think tey should have paid the scooter bill but I don't think I saw you say whether they did or didn't. Anyway, these things happen at every theme park and I think Disney did more than other would. Fast passes and the scooter bill would probably all I would have added as something nice. But as she told you she wasn't making a stink about it, so they probably have to feel these things out.
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Old 09-14-2008   #22 (permalink)
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Re: my friend was hurt on Splash!!!!

WOW.. So sorry to hear what happend to your friend. Hope she feels better soon.
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Old 09-14-2008   #23 (permalink)
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Re: my friend was hurt on Splash!!!!

I am sorry your friend got hurt on Splash, but I agree that Disney sufficiently reimbursed her. It was strictly an unfortunate accident, and thankfully, it sounds like she will be fine.
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Old 09-14-2008   #24 (permalink)
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Re: my friend was hurt on Splash!!!!

OMG, I'm really surprised to hear that. I'm so glad she wasn't seriously injured! I'm hoping Disney paid for her wheelchair!
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Old 09-14-2008   #25 (permalink)
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Re: my friend was hurt on Splash!!!!

I am sorry to hear about your friend. At least Disney took care of everything
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Old 09-14-2008   #26 (permalink)
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Re: my friend was hurt on Splash!!!!

Quote:
Originally Posted by Dana View Post
They paid for owfits, ambulance, hospital care and gave them free tickets to MNSSHP. I really think they handled it well. What happened it totally unfortunate, but I think they handled it the right way. I don't think she should get a free trip for an accident...surely some people would be suing WDW over this by now....accidents are just that...accidents. I am so sorry that she got hurt...what a way to experience WDW for the first time. I do hope they paid for the Wheelchair for the lenfth of time that she needed it.
I really think it was handled well. I also feel bad for the cm who prob didnt do it just because.
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Old 09-14-2008   #27 (permalink)
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Re: my friend was hurt on Splash!!!!

What surprises me is that it doesn't seem like there were CMs holding the log while people were getting out. If they had 2 CM, one at the front and one at the back, the log wouldn't have moved and maybe all of this wouldn't have happened. Usually Disney is really good at thinking evacuation situations, so I'm surprised that this accident happened at all.
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Old 09-14-2008   #28 (permalink)
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Re: my friend was hurt on Splash!!!!

I, like everyone else, think that she should have the scooter paid for + a fast pass for every ride unlimited until she left. They also should have bought them costumes for MNSSHP if they didn't have any with them because they were not planning on going.
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Old 09-14-2008   #29 (permalink)
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Re: my friend was hurt on Splash!!!!

eh, costumes for MNSSHP is a little much. I thought the free tickets were generous, considering people purchase those months in advance. Bags of candy might've been nice, though.
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Old 09-14-2008   #30 (permalink)
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Re: my friend was hurt on Splash!!!!

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Originally Posted by buffett61 View Post
I, like everyone else, think that she should have the scooter paid for + a fast pass for every ride unlimited until she left. They also should have bought them costumes for MNSSHP if they didn't have any with them because they were not planning on going.
Since when is it necessary to wear costumes for that party?
They sort of had a fast pass for every ride, because if she arrives at a ride in a wheelchair, she is automatically let in the back door to access the ride and her family is admitted along side her
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